Each sync cycle, IDA Connect checks and aligns information between your Shopify store and your connected sales channels (eg. The Iconic).

Information that is checked and synced:

• Stock levels
• Orders
• Optional extras, if you have configured them

Stock level sync

Every sync cycle, IDA Connect checks each matched SKU in turn.  It compares the master stock levels in your Shopify store with the stock levels in your connected sales channel (such as The Iconic).

A matched SKU is a product variant that has exactly the same SKU in your Shopify store and your sales channel.  If the SKUs are not identical, the stock levels cannot be synced.

Order sync

Every sync cycle, IDA Connect checks for new orders on your connected sales channels (eg. The Iconic).  If it finds a new order, it sends the order to your Shopify store.

After the order has been fulfilled in your Shopify store, IDA Connect pushes the details of the fulfilled order back to your sales channel. This includes information such as the name/ID of the carrier and the carrier tracking code.

Optional other actions during sync process

Some account owners have configured IDA Connect to do more during a sync.  Examples include adding an extra line item to an order to identify the sales channel, or setting a shipping method based on which country the product was purchased in. These are optional configurations, available on all plans, check the integration guide.